These terms explain how FRQ works for shoppers and merchants in India. By using an account or publishing a shop, you agree to use the service lawfully and to give accurate information. Questions can go to email.frq@gmail.com.
Marketplace and shop websites
FRQ helps people discover independent shops and gives merchants storefront, catalogue and business tools. Merchants control their own listings, prices, availability, taxes, product claims and sales. A shop website on FRQ does not mean FRQ owns or has inspected every item.
Holds, orders and counter sales
A hold is a request to reserve an item for collection. It is subject to the merchant confirming stock and may expire. For counter sales, the merchant collects payment and issues the receipt. Check the final price, item and merchant return terms before paying. Where the service offers an order flow, the price and any delivery charge shown before confirmation govern that order.
Merchant plans and paid visibility
A basic shop website is available without a plan fee. Optional plans, themes, market add-ons and promotions may cost money. The screen before payment shows the total, period and included features. A plan can be paid for in two ways. A one-time purchase covers a stated period and does not renew. AutoPay is optional: when you set it up you authorise a recurring charge for the amount, interval and maximum number of charges shown before you confirm, and the plan renews with each successful charge. You can cancel AutoPay from Billing at any time; no further charges are made and the period you have already paid for stays active until it ends. Paid placement is a promotion, not a promise of sales or search rank. See the Refund and Cancellation Policy.
Accounts and fair use
Keep login details private and use only accounts you are authorized to access. Do not post counterfeit or unsafe goods, fake reviews, deceptive prices, unlawful content or another business’s marks without permission. Do not interfere with the service or use automated access that harms it. We may restrict listings or accounts when needed to protect users, investigate abuse or follow law, and will provide a way to contact us about a decision.
Changes and disputes
We may change features or these terms as the service develops. Material changes will be explained through the site or account contact details before they apply where required. Indian law applies. Nothing here removes rights or remedies that applicable consumer or privacy law gives you.