FRQ’s optional merchant plans, promotions and market add-ons are separate from purchases made at a shop. The total price, period and features should be shown before payment. Email email.frq@gmail.com with a payment reference if something is wrong.
Plans and cancellation
A one-time plan purchase covers a fixed period and does not renew, so there is no future charge to cancel. You can stop using paid features or choose a free plan when available; paid access normally lasts to the end of the purchased period.
If you choose AutoPay, your payment method is charged the plan price at the interval shown when you set it up, until the stated number of charges is reached or you cancel. The amount, interval and number of charges are shown before you authorise it and again in Billing. To cancel, open Billing in your merchant account and choose Cancel AutoPay. No further charges are made, and the period you have already paid for stays active until it ends. Your bank or UPI app normally sends its own notice before each recurring charge.
If a renewal is charged after you cancelled, your plan fails to activate, a duplicate charge occurs or the service is materially different from what was offered, contact us for review. Applicable legal refund rights still apply.
Promotions and market add-ons
Before paying, review the promotion duration and price or the market add-on period shown in checkout. If delivery has not started, ask us to cancel it. If it has started, we will assess any unused portion, service failure and applicable law rather than apply an automatic blanket refusal.
How to request help
Merchants can open Billing in their account to submit a plan refund request, or email email.frq@gmail.com for any paid feature. Include the shop name, payment reference, date and reason. We will check the transaction and tell you the decision and refund method. A request or internal approval is not proof that a payment provider has sent funds; timing depends on the provider and your bank.
Purchases from shops
For an in-store purchase, the merchant who sold the item handles returns, exchanges and refunds under its policy and applicable law. Contact the shop on the receipt. If you need help reaching the shop or believe a listing was misleading, contact FRQ and we will review the report.