# Privacy Policy

Canonical: https://frq.in/privacy-policy

Last updated: 3 October 2026

FRQ uses information to run shop websites, help shoppers find local products, protect accounts and respond to support requests. This policy describes what the current service does; it is not consent for unrelated future uses.

## Information we handle

- Account details such as name, phone, email, password hash and verification status.
- Merchant storefront details, products, business contact information and documents submitted for shop review.
- Holds, order and invoice records, including contact details needed for the merchant to serve the customer.
- Reviews, follows, saved interests and product interactions when the relevant feature is used.
- Technical records needed for security, fraud prevention, support and service reliability.

## Why we use it

We use the information to authenticate accounts, display shops and products, send verification or transaction messages, process holds and support requests, administer plans, prevent misuse and meet record-keeping duties. Optional recommendation memory can be changed or cleared in Privacy preferences. Browser-based guest interest memory requires a separate choice.

## Who receives it

A merchant receives details needed for a hold or sale at that shop. Service providers may process information for hosting, payment checkout, maps, email or WhatsApp messages under their own service terms. Razorpay handles merchant plan payments and any AutoPay authorisation; FRQ receives payment and subscription references and their status, not full card or bank details. Public shop pages and submitted reviews are visible to visitors. We do not sell personal information.

## Storage and retention

We keep account data while the account is active and remove or de-identify it when it is no longer needed, subject to transaction, tax, dispute, security and legal record duties. A guest browser interest summary expires after about 30 days. A deletion request may leave records that law requires us to keep; we will explain any such exception.

## Your choices and requests

You can edit account details, stop personalization, clear recommendation memory and manage optional browser memory in the site controls. You can request access, correction, deletion or help withdrawing consent at [email.frq@gmail.com](mailto:email.frq@gmail.com). We may verify that you own the account before acting. If you have an unresolved privacy concern, contact us there first so we can investigate and explain the available grievance route.

## Security, children and updates

We use access controls and other safeguards appropriate to the service, but no online system is risk-free. FRQ is intended for adults; children should not create accounts. When our data practices materially change, we will update this page and provide additional notice or choice where required.

For the details of browser storage, see our [Cookie Policy](https://frq.in/cookie-policy).